Marie Hattingh (EDT), Machdel Matthee (EDT), Hanlie Smuts (EDT), Ilias Pappas (EDT), Yogesh K. Dwivedi (EDT), Matti Mantymaki (EDT) Responsible Design, Implementation and Use of Information and Communication Technology

Annotation

This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.*The total of 80 full and 7 short papers presented in these volumes were carefully reviewed and selected from 191 submissions. The papers are organized in the following topical sections:Part I: block chain; fourth industrial revolution; eBusiness; business processes; big data and machine learning; and ICT and educationPart II: eGovernment; eHealth; security; social media; knowledge and knowledge management; ICT and gender equality and development; information systems for governance; and user experience and usability*Due to the global COVID-19 pandemic and the consequential worldwide imposed travel restrictions and lockdown, the I3E 2020 conference event scheduled to take place in Skukuza, South Africa, was unfortunately cancelled.