Cover of Catherine Needham: Personalising public services

Catherine Needham Personalising public services

Understanding the personalisation narrative

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Policy Press

2011

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978-1-84742-761-8

1-84742-761-8

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Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

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