Cover of Keith Dawson: Call Center Handbook

Keith Dawson Call Center Handbook

The Complete Guide to Starting, Running, and Improving Your Call Center

Price for Eshop: 1468 Kč (€ 58.7)

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E-Book information

CRC Press

2003

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283

978-1-4822-9565-8

1-4822-9565-2

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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

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