Cover of Madeline Bodin: Maximizing Call Center Performance

Madeline Bodin Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

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CRC Press

1999

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137

978-1-4822-9455-2

1-4822-9455-9

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Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

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