Positive Coach Approach
Call Center Coaching for High Performance
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The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.This method of coaching eliminates:- Stress on coaches and agents- The need for constructive criticismThe Positive Coach Approach is:-A proven way to get more and better results- A kinderapproach to performance improvement
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