Cover of Leslie P. Willcocks, Mary C. Lacity, A. Craig: South Africa's BPO Service Advantage

Leslie P. Willcocks, Mary C. Lacity, A. Craig South Africa's BPO Service Advantage

Becoming Strategic in the Global Marketplace

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Palgrave Macmillan UK

2016

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978-1-137-47405-6

1-137-47405-X

Annotation

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

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