Cover of Corporate Apologia

Corporate Apologia

Organizational Self-defence in a Crisis

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E-Book information

Emerald Group Publishing Ltd

2010

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978-0-85724-640-0

0-85724-640-2

Annotation

The seven articles in this e-book capture the rhetorical/qualitative and quantitative approaches to crisis communication and apology. Four of the articles represent the rhetorical/qualitative approach while three reflect the quantitative approach. They present a wide range of different corporate apologia as examples, with varying success rates, which has produced a balanced collection of studies.

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