P.M. Bunting Making Public Transport Work

Annotation

Bunting shows that transportation providers have failed to identify target customers and have not organized these services efficiently. He demonstrates that public transport providers must address organizational issues and define customer needs and preferences, arguing that customer needs can best be served by private, rather than public, carriers offering door-to-door (rather than station-to-station) transportation. In contrast, public agencies can best support public transportation by addressing not direct delivery of services but such matters as equitable safety and environmental regulation and effective, fair management of roads.