Cover of S. Robinson, L. Etherington: Customer Loyalty

S. Robinson, L. Etherington Customer Loyalty

A Guide for Time Travelers

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Palgrave Macmillan UK

2005

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978-0-230-51303-7

0-230-51303-4

Annotation

The authors argue that the best strategic approach for a company or organization is to regard customer loyalty as a continuing response to changes in society and that this perspective is often neglected in favour of shorter term considerations. They present a new approach that builds upon social and economic research to provide practical guidelines.

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