Cover of AXELOS AXELOS: ITIL(R) Practitioner Guidance

AXELOS AXELOS ITIL(R) Practitioner Guidance

Price for Eshop: 1920 Kč (€ 76.8)

VAT 0% included

New

E-book delivered electronically online

E-Book information

The Stationery Office Ltd

2018

PDF
How do I buy e-book?

200

978-0-11-331488-1

0-11-331488-4

Annotation

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.

Ask question

You can ask us about this book and we'll send an answer to your e-mail.