Cover of Malcolm Carlaw, Peggy Carlaw, Vasudha K. Deming, Kurt Friedmann: Managing and Motivating Contact Center Employees

Malcolm Carlaw, Peggy Carlaw, Vasudha K. Deming, Kurt Friedmann Managing and Motivating Contact Center Employees

Price for Eshop: 1007 Kč (€ 40.3)

VAT 0% included

New

E-book delivered electronically online

E-Book information

McGraw Hill LLC

2003

PDF
How do I buy e-book?

350

978-0-07-142892-7

0-07-142892-5

Annotation

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

Ask question

You can ask us about this book and we'll send an answer to your e-mail.