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E-Books - Customer services

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Don Peppers, Martha Rogers

Rules to Break and Laws to Follow

Price for Eshop: 864 Kč (€ 34.6)

Format: E-Book, Publisher: Wiley

Availability: E-book delivered electronically online

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Don Peppers, Martha Rogers

Managing Customer Experience and Relationships

Price for Eshop: 2112 Kč (€ 84.5)

Format: E-Book, Publisher: Wiley

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A. Perna, E. Baraldi

CRM Systems in Industrial Companies

Intra- and Inter-Organizational Effects

Price for Eshop: 2520 Kč (€ 100.8)

Format: E-Book, Publisher: Palgrave Macmillan UK

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Luca Petruzzellis (EDT), Russell S. Winer (EDT)

Rediscovering the Essentiality of Marketing

Proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing Congress

Price for Eshop: 2802 Kč (€ 112.1)

Format: E-Book, Publisher: Springer International Publishing

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Jon Picoult

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans

Price for Eshop: 896 Kč (€ 35.8)

Format: E-Book, Publisher: McGraw Hill LLC

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Nigel F Piercy, Nikala Lane

Strategic Customer Management

Strategizing the Sales Organization

Price for Eshop: 1267 Kč (€ 50.7)

Format: E-Book, Publisher: OUP Oxford

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Nigel F Piercy, Nikala Lane

Strategic Customer Management

Strategizing the Sales Organization

Price for Eshop: 1154 Kč (€ 46.2)

Format: E-Book, Publisher: OUP Oxford

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Carlos Andre Reis Pinheiro

Social Network Analysis in Telecommunications

Price for Eshop: 1600 Kč (€ 64.0)

Format: E-Book, Publisher: Wiley

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Carlos Andre Reis Pinheiro

Social Network Analysis in Telecommunications

Price for Eshop: 1600 Kč (€ 64.0)

Format: E-Book, Publisher: Wiley

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James Poisant

Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers

A Book about Taking Care of the People Who Take Care of the Customers

Price for Eshop: 2497 Kč (€ 99.9)

Format: E-Book, Publisher: ABC-CLIO

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