Noise
A Flaw in Human Judgment
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New
English
Expected delivery time 14-30 days
Book information
Little, Brown and Company
UK
2021
Oversized Paperback
464
Heavy
305966
978-0-316-26665-9
0-316-26665-5
Management decision making
Annotation
Imagine that two doctors in the same city give different diagnoses to identical patientsor that two judges in the same courthouse givemarkedlydifferent sentences to people who have committed the same crime. Suppose that different interviewers at the same firmmake different decisions aboutindistinguishable job applicantsor that when a company is handling customer complaints, the resolution depends on who happens toanswerthephone. Now imagine that the same doctor, the same judge, the same interviewer, or the samecustomer service agentmakes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.
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