Cover of Daniel Kahneman, Olivier Sibony, Cass R. Sunstein: Noise

Daniel Kahneman, Olivier Sibony, Cass R. Sunstein Noise

A Flaw in Human Judgment

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English

Expected delivery time 14-30 days

Book information

Little, Brown and Company

UK

2021

Oversized Paperback

464

Heavy

305966

978-0-316-26665-9

0-316-26665-5

Management decision making

Annotation

Imagine that two doctors in the same city give different diagnoses to identical patientsor that two judges in the same courthouse givemarkedlydifferent sentences to people who have committed the same crime. Suppose that different interviewers at the same firmmake different decisions aboutindistinguishable job applicantsor that when a company is handling customer complaints, the resolution depends on who happens toanswerthephone. Now imagine that the same doctor, the same judge, the same interviewer, or the samecustomer service agentmakes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.

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