Cover of Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler: Crucial Confrontations

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler Crucial Confrontations

Tools for talking about broken promises, violated expectations, and bad behavior

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McGraw-Hill Education

2004

EPub, PDF
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284

978-0-07-145723-1

0-07-145723-2

Annotation

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations. Includes scripts modelling the best way to deal with confrontations.

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