Service Operations Management
Price for Eshop: 1330 Kč (€ 51.2)
VAT 10% included
New
English
Expected delivery time 14-30 days
Book information
Pearson Education Limited
UK
2008
3 Rev Ed
Paperback
552
Heavy
235519
978-1-4058-4732-2
1-4058-4732-8
management & management techniques
Annotation
*Written specifically to better serve the needs of students on services-orientated operations management courses. *The first European-originated book. *Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. *Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. *Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.
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